Frequently Asked Questions

 

Shipping & Orders

 

  1. When will my order ship and when will it arrive?

Most of our orders are shipped within 2 business days of purchase from our California warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date, or 2-4 weeks if you are in Hawaii or Alaska. If you need your item(s) sooner and are within the U.S., please select an expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or major U.S. national holidays.

Method

Cost

Expected Arrival

Free standard

Free

5-10 business days (continental U.S.)

2-4 weeks (Hawaii and Alaska)

Paid standard

$4.95 USD

5-10 business days (continental U.S.)

2-4 weeks (Hawaii and Alaska)

Ground

$9.95 USD

3-7 business days

Expedited

$14.95 USD

3-5 business days

Express

$19.95 USD

2 business days

 

  1. Do you offer overnight shipping?

No! We currently do not offer overnight shipping.

  1. Do you ship to PO boxes?

We ship to PO boxes, military APO, FPO and DPO destinations. Please select the PO Box checkbox in the Address section during checkout.

  1. Do you ship internationally?

Yes, we ship to internationally. Learn more about shipping to countries outside the U.S. here.

  1. Are taxes included in my order total?

Taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart.

  1. How can I track my package?

Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check back roughly one business day after you have placed your order.

  1. How much does international shipping cost?

The shipping charges for international destinations depends on the county of destination. Please refer to shipping charges in your cart for all orders shipping to outside of the U.S.

  1. How fast is your international shipping?

Most of our orders are shipped within 2 business days of purchase from our California warehouse. Once your order is shipped, we estimate you will receive your order within 3-15 business days of its ship date. Shipping times may vary based on the destination country. A general shipping transit time is shown during the checkout. Please note, we do not ship on the weekend or major U.S. national holidays.

**Temporary COVID-19 update - For the health and safety of our team, we only have a small and limited team on-site. We will process all orders as quickly as possible, but there may be delays due to limited staffing.

  1. Can I get my international order faster?

Right now, we do not offer expedited international shipping.

  1. Can I ship to an international PO box?

Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address, we will reach out to get an alternative address which may delay your delivery.

 

Returns & Exchanges

 

  1. How do I exchange an item?

Unfortunately, we do not offer exchanges currently due to limitation of our system.

  1. Where can I print out a return label?

We do not offer a return label. Be sure to ship the package with your preferred carrier of choice that can provide a tracking number. Note that return shipping is not prepaid. Royal Handicrafts is not responsible for any lost packages

  1. How do I return something that I did not purchase at thecollectionroyal website?

Due to the technical limitations, we cannot process any returns that were not purchased at thecollectionroyal website.

  1. Where do I get the Return Authorization Number (RA#)?

Return Authorization Form can be requested by signing into your online account under ‘my returns’ tab. You may also contact our Customer Relations team at 855-797-6925 or email us at retail@thecollectionroyal.com.

  1. Have you received my return?

Once the return is received at our location, please allow up to 14 days to process it.  A confirmation email will also be sent once the return has been completed.

  1. How long will the refund take?

Once the received return is processed within 14 days, please allow additional 7 days before your refund is official posted to your method of payment.

Products

 

  1. Why do some items such as patched jackets, bags and accessories vary in colors?

Most of the patched products that we carry are made from upcycled fabrics. We reuse the fabrics that are unusable fabric pieces that result from cutting rolls of fabrics for other products. These small pieces of fabrics would usually be discarded into landfill or downcycled. Since a single product requires many patches, these small fabrics are collected over time and derive from multiple styles and colors of fabrics, hence the variations.

  1. Are all your items fair trade certified?

Most of the items under The Collection Royal label are made in a Fair Trade certified factory, while some are made in collaboration with small artisan owned factories. The cost of getting Fair Trade certification is burdensome for these small factories so we visit them ourselves and inspect them from time to time with unannounced visits. Our Palila SF line is made in BSCI (Business Social Compliance Initiative) certified factories.

  1. Why the items that we receive are vary in colors from one piece to another?

Most of items that we carry have some sort of handmade aesthetics to it. Since each artisan has his/her own technique, each piece will be different as during the full run production they are made by a group of artisans, hence creating subtle variations. We also upcycle fabric patches and incorporate them into products. These patches are collected over time from multitude of fabrics that are cut for other products.

  1. Where can The Collection Royal or Palila clothing be found other than your website?

To find a store in your area, you can use the Dealer Locator.

Eco-Friendly

 

  1. What makes this Cotton organic?

The organic cotton is grown without pesticides, herbicides, or synthetic fertilizers.

  1. What is up-cycled cotton?

The upcycled cotton that we use are cotton that are made from left-over unusable pieces after the fabric cutting process. We use these leftovers to turn them into functional new products.

  1. What is RPET?

REPT stands for Recycled Polyethylene Terephthalate, or recycled PET. Our product that contains RPET yarn are made using recycled plastic bottles.

  1. Is your organic cotton certified?

Yes, our Organic Cotton is certified by GOTS which stands for Global Organic Textile Standard.

  1. What is Viscose Bamboo?

Silky smooth and soft to the touch while being naturally hypoallergenic. The bamboo grows faster with much less resources than any other plant, making it environmentally sustainable. Some species of bamboo can grow up to two feet per day and many species grow even faster than that making it super renewable. The viscose making process is still chemical intensive and it is something that we are currently working with labs to see if we can improve the process.

  1. What is Hemp?

Hemp is an incredibly strong, durable fiber that grows quickly. Hemp fabric is great at holding its shape and will get softer as it ages and with more washes. It uses much less resources than cotton during farming.

  1. What is LenzingTM Viscose?

LenzingTM Viscose fibers are produced from dissolving wood pulp in a responsibly managed multi-stage process using sustainable wood. The modified process that turns the pulp into viscose has a high recovery rate of chemicals, and also air emissions and wastewater is reduced significantly compared to conventional viscose.

  1. What is Fair Trade Certified Organic Cotton?

The organic cotton that is sourced from a Fair Trade certified farming entity and processed in a Fair Trade certified mill. With the purchase of such cotton, it assures that the cotton farmers are paid fairly along with improving their working and living conditions.

  1. Which products are eco-friendly?

Currently, most of products are made from conventional cotton, polyester, viscose, rayon etc. with some made from upcycled cotton. Our focus so far has been to provide unique fair-trade products. Our goal going into 2022 is to start introducing products made from eco-friendly fabrics utilizing sustainable practices in our manufacturing facility. We will keep improving our process and products to be more eco-conscious and fair trade with yearly goals.